Privacy Policy

Effective Date: 1st May 2026

This Privacy Policy explains how TCM Diet Tool (“we”, “us”, or “our”) collects, uses, and protects your information when you use our website and services.

1. Information We Collect

We collect only the information necessary to provide and improve our service.

Account Information

When you create an account, we collect:

  • Your email address

  • Basic account data required for authentication and subscription management

Usage Information

We may collect limited usage data such as:

  • Number of reports generated

  • Subscription status

This helps us manage access to the service and improve performance.

2. Client Data and Health Information

TCM Diet Tool is designed to generate dietary guidance based on practitioner input.

  • Information entered into the tool (such as symptoms, tongue, pulse, or dietary notes) is processed in real time to generate a report

  • We do not store or retain client health data after the report is generated

  • Reports are created within the session and are not saved on our servers

Practitioners are responsible for handling and storing any downloaded reports in accordance with their own professional and legal obligations.

3. How We Use Your Information

We use your information to:

  • Provide access to the platform

  • Process subscriptions and payments

  • Send essential service emails (such as account or password reset emails)

  • Improve the performance and reliability of the product

We do not sell or share your personal information for marketing purposes.

4. Payments

Payments are processed securely through a third-party provider (e.g. Stripe).

  • We do not store your payment details

  • Payment information is handled directly by the payment provider in accordance with their security standards

5. Email Communications

We may send essential emails related to:

  • Account access

  • Password resets

  • Subscription status

These are service-related communications and not promotional emails.

6. Data Security

We take reasonable technical and organisational measures to protect your information.

However, no system can guarantee absolute security, and you use the service at your own discretion.

7. Data Retention

  • Account-related data is stored for as long as your account is active

  • You may request deletion of your account at any time

We do not retain client health data entered into reports.

8. Your Rights

Depending on your location, you may have rights to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent where applicable

To make a request, contact us using the details below.

9. Third-Party Services

We use trusted third-party services to operate the platform, including:

  • Authentication and database services (e.g. Supabase)

  • Payment processing (e.g. Stripe)

  • Email delivery (e.g. Resend)

These providers process data only as necessary to deliver their services.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised effective date.

11. Contact

If you have any questions about this Privacy Policy, you can contact us at:

Email: support@auth.tcmdiettool.com